FAQs

Where are you located?
Natural Health and Nutrition is located at 425 Galston Road, Dural, NSW, which is approximately 36 km (or a 45 minute drive) northwest of the Sydney CBD in the Hills District.
Natural Health and Nutrition is located on the premises of Australia’s premier pet boarding facility “Pet Resorts of Australia’. So once you see the Pet Resorts of Australia sign, you know you’re in the right place. 
Once you enter through the main gates, the Natural Health and Nutrition Clinic is located at the front of the house on your right hand side.
Is parking available on site?
Yes. There is plenty of parking available onsite. Once through the main gates, the most convenient place to park is under the trees on your left hand side. Further parking can be found by continuing to follow the driveway around to the rear of the property.
Is there disabled access?
Yes. If you have special needs, please let me know at the time of booking so that I can ensure parking is available to you immediately outside the clinic entrance.
Can I get to you via public transport?
Yes. Public transport (bus only) is available to the clinic. You will need to catch Bus Route No 637 or 638. The nearest bus drop-off point is at Carters Rd. From here it is a short 5 minute walk (approximately 350 m) along a flat footpath to the clinic.
How do I make an appointment for a consultation?
You can contact the clinic by telephone to make an appointment or complete an enquiry form online under the ‘Contact’ tab and I will contact you.
Do you conduct Skype or phone consultations?
Yes. For those patients who live outside of the Sydney region, Skype consultations are available. Any herbal medicines or supplements can be posted to you via a courier service or you can be set-up with your own patient online ordering system.
Phone consultations are available if you have questions inbetween appointments. It is important to note however, that phone consultations do not replace a proper follow up appointment and cannot be used for your initial consultation.
Fees and charges are the same as for face-to-face consultations, however, health fund rebates may differ and you will need to check with your own provider.
How long does a consultation go for?
The initial consultation is 90 minutes. Follow up appointments can vary from 30 minutes, 45 minutes or 60 minutes, depending on your individual situation.
What are the fees?
Comprehensive Initial Appointment (90 min)
$150
Follow-up Appointment (60 min)
$110
Follow-up Appointment (45 min)
$85
Follow-up Appointment (30 min)
$60
Herbal Medicines
Variable
Nutritional Supplements
Variable
How long does treatment take / how long will it take to see results?
Treatment is highly individualised and it is therefore extremely difficult to say. A good way to look at it is — for every year you have a condition allow at least one month to address it. So if you have been feeling sick for 5 years, allow at least 5 months to see results.
How can I pay for an appointment?
  • Clinic consultations:                   Cash, credit card (Visa or MasterCard only) or direct bank deposit.
  • Skype / phone consultations:   Credit card or direct bank deposit.
All fees are due for payment on the day of the consultation.
Payment for Skype consultations must be received prior to appointment for new patients.
Do I have to do anything before my first appointment?
Prior to your initial consultation you will be required to complete and submit a health questionnaire to provide me with your current and previous health history. This gives me time to review your health details and ensures time is not wasted during your initial appointment in collecting this information. Questionnaires can be emailed or posted to you.
Before your initial consultation you may also be asked to complete a food diary.  This allows me to know exactly what you are eating and therefore makes nutritional support much more targeted.
Please obtain copies from your GP of any pathology test results that you may have had within the last 12 months. You should not be required to make an appointment with your GP for this if you have discussed the results with them previously – just speak to the receptionist and let them know that you have previously seen your GP and would like copies for your own records. Reviewing recent pathology results allows a more thorough assessment at your consultation and prevents unnecessary repetition.
What if I’m already seeing a doctor or specialist for my health concern?
It is my preference, and also highly beneficial for you, that any healthcare providers that you may be seeing work together and maintain open channels of communication. This ensures that you receive the best healthcare possible. This will only ever be done with your consent.
What if I am already taking prescription medications?
This is very common and I understand that there are times when prescription medications are necessary.  I have been trained and am knowledgeable in safely prescribing herbal and nutritional supplements along side pharmaceutical medications. However, it is of paramount importance that you carefully explain to all health care providers exactly which prescription and over-the-counter pharmaceuticals, herbal medicines, supplements, or other types of medicine that you are currently using.
In the event that I prescribe any nutritional or herbal supplements, I will ensure that they can be taken safely with your medications, and by using both together (where indicated) patients can get the best that both systems of healthcare have to offer. As we work together, I am often able to help my patients reduce their need for medications over time, which in turn reduces any side-effects that the medications may be causing. Please note that any changes to your medication regime must be conducted under the guidance of your prescribing doctor (generally this will be your GP).
If my symptoms are managed with medication why should I see a Naturopath?
Symptoms are the body’s way of telling us that there is a deeper issue at play. While medications can take away symptoms, they often do not remove the cause of the symptoms. When medications mask symptoms over a long period of time, other symptoms can begin to appear and more serious disease states can develop. The naturopathic approach is to help you discover why you developed your symptoms in the first place and how to prevent further progression of disease.
Can a Naturopath order lab tests?
Yes.  Naturopaths are able to order functional pathology tests. I am also trained to interpret your lab results from a general and functional perspective, meaning that I may be able to detect less than ideal physiologic functioning or nutritional deficiencies even when lab results fall within the established normal ranges.  If you have had any lab work done in the last 12 months please bring the results with you to your first naturopathic appointment.
Can I claim my consultation on Medicare or Private Health Insurance?
As a clinically accredited Naturopath, I have been issued with provider numbers that will enable your Naturopathic consultations to be claimed via Private Health Insurance if you have extras cover that allows this. You will need to check with your Health Fund for details of what you are eligible for. Unfortunately naturopathy is not covered by Medicare, so is unable to be claimed.
What will be discussed in my initial consultation?
Generally, the following topics will be discussed:
  • The reason for your visit
  • Your health goals
  • A comprehensive review of your health history
  • Your current physical condition and emotional state
  • Alcohol, drug, medication and tobacco use
  • Current diet and lifestyle patterns
  • Sleep and exercise habits
  • Diagnostic test results
How often will I need to have a consultation?
This varies from person to person and will depend on the severity of your health complaint and the condition of your overall health. As your condition improves, the length between visits will also extend.
For example, a naturopathic consultation for a chronic health condition or for weight loss support may require a consultation every fortnight for the first 6 weeks then extend to once a month, once every 3 months, six-monthly and so on as your health condition improves. For a minor health complaint only 1-2 visits may be all that is required to get your health back on track.
I’m feeling better, why should I keep seeing you?
It is much easier and more effective to prevent a disease or a state of ill health than to treat or reverse it. The vast majority of chronic and degenerative diseases (such as cancer, cardiovascular disease, diabetes, and many others) are preventable.  Naturopathic medicine can provide you with the tools to be proactive about your health and minimise the risk of chronic diseases occurring in the first place. Most patients, once they have overcome their initial health concern, will continue to ‘check-in’ with me 1 to 3 times per year as a proactive approach to maintain their wellness and ensure that they are still on the right track. Others simply enjoy the support that I offer them in working toward their longer-term goals such as weight management.
What happens if I have to cancel?
Please ensure you give at least 24 hours notice if you cannot keep your appointment. There is a 50% cancellation fee for all appointments cancelled on the day it was scheduled. If you cannot make a scheduled appointment please call as soon as possible so that we can offer the appointment time to someone on the waiting list.
Confidentiality and Privacy
At the Natural Health and Nutrition clinic I have strict confidentiality and privacy policies in place that adhere to the Australian Traditional Medicine Society’s Code of Conduct.

 

Disclaimer
The contents of this website are for informational purposes only and do not render medical or psychological advice, opinion, diagnosis, or treatment. The information provided through this website should not be used for diagnosing or treating a health problem or disease. It is not a substitute for professional care. The publisher is not a licensed medical care provider. The information is provided with the understanding that the publisher is not engaged in the practice of medicine.  If you have or suspect you may have a medical or psychological problem, you should consult your appropriate health care provider. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. Links on this website are provided only as an informational resource, and it should not be implied that we recommend, endorse or approve of any of the content at the linked sites, nor are we responsible for their availability, accuracy or content.
Any review or other matter that could be regarded as a testimonial or endorsement does not constitute a guarantee, warranty, or prediction regarding the outcome of any consultation. The testimonials on this website represent the anecdotal experience of individual consumers. Individual experiences are not a substitute for scientific research.